Privacy Policy

Last updated: [June 2026]

Loire Anjou Explorer (“we”, “our”, “us”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website loire-anjou-explorer.com and when you contact us.

1. Data Controller

Loire Anjou Explorer

SARLU – Capital: 8,000€

France

SIRET: 10674506000017 RCS: Angers

Manager: Laurent Ustaze Email: contact@loireanjouexplorer.com

2. Personal Data We Collect

2.1. Information You Provide Directly

When you use our contact page, you may provide:

• Your name
• Your email address
• Your phone number (optional)
• Your message or inquiry

This information is necessary for us to respond to your request and communicate with you.

2.2. Automatically Collected Data (Traffic Statistics)

Our hosting provider OVH collects anonymized traffic statistics, including:

• IP address (anonymized)
• Browser type and version
• Pages visited
• Date and time of access
• Referring website

These statistics help us understand website performance and improve user experience.

2.3. CAPTCHA

We use a CAPTCHA system to protect our contact form from spam and automated submissions. This system may collect technical information necessary for its operation, such as:

• IP address,
• browser used,
• response time to the CAPTCHA test.

This data is not used for commercial purposes and is not shared with third parties.

2.4. Use of Third Party Booking System

To provide online booking services, Loire Anjou Explorer relies on Bókun, a platform operated by Tripadvisor LLC. As part of the booking process, certain personal data (such as contact details, reservation information, and payment‑related metadata) may be transmitted to Bókun for processing. Loire Anjou Explorer remains responsible for the lawful basis of processing under the EU General Data Protection Regulation (GDPR). Bókun processes data strictly on our behalf and in accordance with their Data Processing Agreement, Services Agreement, and related policies. Customers may consult Bókun’s legal documentation on their official website for further details.

3. How We Use Your Data

We use your personal data for the following purposes:

• Responding to your inquiries and providing customer support
• Managing bookings or service requests
• Improving website performance and security
• Preventing spam and malicious activity (via reCAPTCHA)
• Complying with legal obligations

We do not sell, rent, or share your personal data for marketing purposes.

4. Legal Basis for Processing (GDPR)

We process your data under the following legal bases:

• Contractual necessity: responding to your request or preparing a service agreement
• Legitimate interest: ensuring website security and performance
• Legal obligation: maintaining records required by French law
• Consent: when you voluntarily submit information through the contact form

5. Data Storage and Security

We take appropriate technical and organizational measures to protect your data, including:

• Secure servers hosted by OVH in the European Union
• Restricted access to personal data
• SSL encryption on all website pages

Your data is stored only as long as necessary to fulfill the purposes described above.

6. Sharing Your Data

Your data may be shared only with:

• OVH, for hosting and traffic analytics
• Internal staff responsible for handling your request

Certain data required to process bookings may be transferred outside the European Union through our service provider Bókun (Tripadvisor LLC). These transfers are governed by the protection mechanisms provided under the GDPR, including Standard Contractual Clauses and Bókun’s compliance commitments.

7. Cookies

Our website may use:

• Essential cookies (required for basic functionality)
• OVH analytics cookies (anonymous traffic statistics)

You can manage cookies through your browser settings.

8. Your Rights (GDPR)

You have the following rights regarding your personal data:

• Right of access
• Right to rectification
• Right to erasure
• Right to restrict processing
• Right to data portability
• Right to object
• Right to lodge a complaint with the CNIL (www.cnil.fr)

To exercise your rights, contact us at: contact@loireanjouexplorer.com

9. Third‑Party Services

Our website may contain links to external websites. We are not responsible for their privacy practices.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

11. Contact

For any questions regarding this Privacy Policy or your personal data, you may contact us at: contact@loireanjouexplorer.com